FAQ

What is the status of my order?
  • Once you have placed your order, we will send you a confirmation email to track the status of your order.
  • Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
  • Additionally, you can track the status of your order from your "order history" section on your account page on the website
Can I change my order?
  • We can only change orders that have not been processed for shipping yet.
  • Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
  • To make changes to your order, please reach out to support through the help desk.
What payment methods do you accept?
  • You can purchase on our website using a debit or credit card.
  • We additionally offer support for Paypal, Amazon Pay, Apple Pay, and Google Pay.
  • You can choose these payment methods at checkout
How can I track my package?
  • Once you have placed your order, we will send you a confirmation email to track the status of your order.
  • Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
  • Additionally, you can track the status of your order from your "order history" section on your account page on the website
Do you accept returns?
  • We do accept returns in respect to the following conditions
    •  The item must have been sold on our online store
    •  The item shouldn't have been used in any way
    •  The return or exchange request is made within 28 days of delivery
    •  The return is made within 14 days of the return or exchange request